okzz Privacy Policy

01Scope of Application

This Policy applies to okzz's website, mobile application, and all related digital services. Any person residing in Bangladesh who uses or attempts to use okzz's services falls within the scope of this Policy.

This Policy applies only to information collected through okzz's own platform. Third-party websites or services (such as payment gateways and game providers) have their own privacy policies, for which okzz is not responsible.

02What Information We Collect

okzz collects different types of information at different stages. Details are provided below:

2.1 Registration and Identity Information

• Full name (in Bengali and English)
• Mobile number
• Email address (where applicable)
• Date of birth (for age verification)
• National ID card or other recognised identity document details (required for KYC verification where applicable)

2.2 Transaction Information

• Date, amount, and method of deposits and withdrawals (bKash, Nagad, Rocket)
• Last few digits of the mobile financial service account number (the full number is not stored)
• Transaction reference number

2.3 Device and Connection Information

• IP address
• Browser type and version
• Device ID and operating system
• Login time and date
• Session duration and pages visited

2.4 Game and Betting Information

• Preferred games or categories
• Betting history (amounts, results)
• Bonus usage records

03Use of Information

okzz uses collected information only for specific and legitimate purposes. No misuse or unauthorised use of information takes place.

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳800)
• Applying bonuses, VIP cashback, and promotional benefits
• Keeping gaming and betting services running

3.2 Security and Fraud Prevention

• Detecting account hacking and unauthorised access
• Monitoring suspicious transactions
• Taking applicable steps to prevent money laundering
• Detecting multiple accounts or bonus abuse

3.3 Customer Support

Account-related information is used to provide support through 24-hour live chat and email support channels. You can learn more about okzz's services on our About Us page.

3.4 Product Development and Analytics

• Monitoring and improving platform performance
• Improving the experience based on user preferences
• Analysing data to select new features and games

3.5 Communications

Your number or email may be used to send important updates, policy changes, or account-related notifications. Your consent will be obtained before sending marketing messages, and you may withdraw it at any time.

04Sharing Information with Third Parties

okzz does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Mobile payment platforms such as bKash, Nagad, and Rocket receive the minimum information necessary to process transactions. Game providers (such as Pragmatic Play, PG Soft, Evolution, JILI) receive the information necessary to operate gameplay.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law. In such cases, only the information legally required is provided.

4.3 Business Restructuring

In the event of a business restructuring, merger, or acquisition involving okzz, user information may be transferred; however, the new entity will also be required to maintain standards consistent with this Policy.

05Cookies and Tracking

Cookies and similar technologies are used on the okzz platform. A cookie is a small data file stored in your browser.

5.1 Types and Purpose of Cookies

• Essential cookies: Keeping login sessions active, security tokens, and saving language preferences — without these the platform will not function properly.
• Functional cookies: Remember your preferred games, display settings, and other personalisation information.
• Analytics cookies: Analyse page visits, click patterns, and usage behaviour to help improve the platform.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may disrupt a number of services, including login.

06Data Security

okzz has put in place multiple technical and operational measures to protect user information.

6.1 Encryption and Secure Communication

• SSL/TLS encryption — all data exchanged between the website and servers is encrypted.
• Sensitive stored information (such as passwords) is stored using hashing algorithms.
• Payment information is sent directly to the payment gateway rather than being stored on okzz's servers.

6.2 Access Controls

• Only authorised staff may access the information they need.
• All staff are bound by data confidentiality agreements.
• Access logs are reviewed regularly.

6.3 User Responsibilities

It is your responsibility to keep your account password and OTP confidential. Do not share your login details with anyone. If you notice any suspicious activity, contact okzz's live chat support immediately.

07Data Retention Period

okzz retains information only for as long as necessary.

• Active account: Information related to an account is retained for as long as the account remains active.
• After account closure: Information necessary to meet legal obligations and resolve disputes is retained for a specified period.
• Transaction records: Financial transaction history is retained within legal limits.
• Marketing data: After consent is withdrawn, the contact is removed from marketing communication lists.
• Analytics data: Anonymised analytics data may be retained for an extended period, but it cannot be used to identify you.

08Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information okzz holds about you. Contact support and details of the stored information will be provided.

8.2 Right to Correct Information

You may request corrections to inaccurate or incomplete information. Corrections will be made after identity verification.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, if there are legal obligations or ongoing disputes, immediate deletion may not be possible.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes and may withdraw your consent at any time.

To exercise these rights, contact okzz via live chat or email. You can also learn about your account management and self-exclusion rights in our Responsible Gaming guidelines.

09Protection of Minors

okzz strictly refrains from providing services to anyone under 21 years of age. Date of birth is verified at registration, and ID verification is carried out in suspicious cases.

If any minor's information is collected by mistake, the account will be suspended and the information deleted as soon as it is identified, and the related transactions will be cancelled.

If you become aware that a minor is using okzz, please notify us through the support channel.

10Policy Changes

okzz reserves the right to amend or update this privacy policy as needed. For significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• A notice will be displayed on the platform.
• Registered users may be notified via mobile number or email.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. If you have any questions about the policy, you may visit our FAQ section, where answers to common questions are provided.